Office 365 Personal is now Microsoft 365 Personal. Happy to keep helping until the issue is fixed. Enjoy 3 extra months of Microsoft 365 Family or Personal with eligible purchase. Have you had a chance to review my previous reply yet? Please let me know if you had any issues. Note: When the installation is complete, I suggest that you turn off the computer for at least 30 seconds then turn it back on before starting to use the office apps just to make sure all files are properly installed and registered. After the file is downloaded, open/run the file, follow the prompts then restart the computer before using MS Office for the first time. Sign in to download Office for PC Go to and if you're not already signed in, select Sign in. Note: Your account needs to be assigned a license that includes Office products in order to download and install. To download Microsoft Office on a Mac, try this: Login to the Microsoft account, choose Install office to download the office software on your Mac. You can sign into Office 365 to download and install Office on your MAC or PC. Hopefully, we can get this resolved quickly. I've read about the issue you are having with Microsoft Office and will be happy to help. You have reached JustAnswer, an independent paid-for question and answer site. Hi, my name is***** am a tech support expert with over 25 years of experience.
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